My vision
I'm Arlene — and I believe everyone deserves care that truly sees them. As a senior leader and researcher in health and social care, I've dedicated my career to helping services become better, fairer, and more deeply human through practical care consulting and meaningful compliance consultancy.
Supporting Care Providers Across Scotland and England
Care providers rarely struggle because they don't know what good care looks like. They struggle because proving it is a continuous, documented obligation that never quite stands still.
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We work across both national systems. In Scotland that means the Care Inspectorate, the Health and Social Care Standards and SSSC registration; in England, the Care Quality Commission and the evidence expected behind each quality statement. The two are not translations of one another, and a policy suite written for one will not survive inspection under the other.
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Our consultants are based across Scotland and England, so the person reviewing your service has usually driven there rather than flown in for the day.
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Our Commitment
Mac Research and Consultancy Limited was born with an ambition to become THE leading care consultancy in Scotland, specialising in operational oversight, care compliance, inspections, and dementia training. With over 20 years of experience, we provide tailored solutions that enhance service quality and promote innovation in care across Scotland and England.
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You are not getting generic advice. You are working with experienced home consultants and specialists who understand the pressures of running care services and the importance of getting it right first time.
Hear from our clients!
If you are here looking for a recommendation for Mac-Research and Arlene Bunton, it would be my absolute honour to share our experience with her and her new company.
If there were ever a movie scene that captured despair, watching your business begin to burn before it even had the chance to truly start, that was us. We were exhausted, overwhelmed, and facing the very real possibility of failure. Weeks of sleepless nights followed, filled with quiet prayers in the early hours of autumn mornings while the rest of the household slept. Meeting Arlene truly felt like an answer to those prayers. It was our final throw of the dice, Arlene’s intervention or complete failure and the loss of tens of thousands of pounds.
My sister and I went into care because we felt it was a calling, a chance to give back to Scotland and, hopefully one day, to the wider UK. What we had, however, was little more than a registered business and an empty shell. Arlene stepped in and transformed that shell into a fully functioning, compliant, and operational business ready for take-off.
She was nothing short of a taskmaster in the best possible sense. From putting fundamental policies, insurance, and regulations firmly in place, to recruitment, operational structure, and ultimately securing contracts across both the private and public sectors, Arlene guided us through every stage with precision and unwavering standards.
Words can hardly express the impact she has had on our lives and our business. She raised our expectations, sharpened our focus, and pushed us to raise our game. With Arlene, you either keep up or you fall behind. That drive, discipline, and commitment to excellence is exactly what turned our vision into reality.
We will always be grateful for her leadership, her belief in us, and the foundation she helped us build.
Samina Iqbal, Director, 247 Alba Care